FAQs: Clubs and groups
Thousands of sports clubs around the UK have created a club page on our website to help them find new volunteers.
If you’ve created a page for your club, or you’re thinking about it, you may have a few questions about the process.
Below we’ve answered some of your most frequently asked questions – about how the site works, how to get in touch with us, how we can support you.
If the answer you’re looking for isn’t among these FAQs, email firstname.lastname@example.org with your question.
- My club is looking for volunteers – what do we need to do?
- What will happen once I’ve set up a club page?
- We don’t need volunteers at the moment – should I delete our club page?
- We need a lot of volunteers for a club event – what should I do?
- Can Join In support my club financially?
- Can Join In help promote our club or event through social media?
- We’re a charity running a sport event and need lots of volunteers. Can you help?
- What can a Join In Local Leader do for our club?
- I’ve forgotten my club’s username and/or password – how do I log on to edit our page?
- We haven’t heard from any volunteers through our club page – what should I do now?
- I used the ‘contact a Local Leader’ form but haven’t heard back – what should I do?
- We don’t need volunteers – how do I delete our account?
- The answer to my question isn’t here – how can I ask you directly?
My club is looking for volunteers – what do we need to do?
Set up your own free club page by registering here with the email address that’s best for contacting your club. Fill in your club details in the text boxes, giving as much information as possible to help you attract the right volunteers.
Use our top tips and examples to help you make the most of your club page.
Let as many people in your club know that you’ve created a Join In page, so when a volunteer gets in touch, everyone knows where they’ve come from.
What will happen once I’ve set up a club page?
Visitors to the website will search volunteering opportunities by area, and have the option to filter the results by sport and volunteering skill.
When they find an opportunity at a club that interests them, a potential volunteer will fill in the ‘Get In Touch’ form on the club page. This automatically sends an email containing their information and contact details to your registered address.
Two weeks after this first contact from a potential volunteer, we will send you a little reminder email to see if you have replied to them.
Please do make sure our emails go into the correct inbox at your club, and let as many people at your club know that you have a Join In club page – when a volunteer contacts the club, they’ll know where they’ve come from.
If you have any questions email us at email@example.com.
We don’t need volunteers at the moment – should I delete our club page?
No, don’t delete it straight away. We understand that clubs don’t necessarily need new volunteers all year round, so we’ve worked on a new website feature that will let clubs temporarily hide their page from search results.
You may find you need volunteers in future, maybe for an event or the new season, so consider keeping your page on the site. Just letting potential volunteers know you’re not actively looking for volunteers by selecting ‘None at the moment’ to the question ‘how many volunteers do you need?’.
When you need new volunteers again, log onto your club page, update your details and spread the word around your club and on social media.
We need a lot of volunteers for a club event – what should I do?
The first thing to do is create your own free club page by registering here with the email address that’s best for contacting your club. Fill in your club details in the text boxes, giving as much information as possible to help you attract the right volunteers.
Read these top tips and examples to help you make the most of your club page. Let as many people in your club know about your page, so that when a volunteer contacts the club, they know where they’ve come from.
If you think you’ll need extra support to find a lot of volunteers, get in touch with our Local Leaders.
Can Join In support my club financially?
Join In’s aim is to put more volunteers into community sport – we don’t directly fund clubs.
We know that one of the main things many clubs need is funding, and there are several organisations that can help with this, but our focus is on helping sports clubs find the volunteer support they need.
If your club is looking for more funding, you could think about adding a request for a fundraising volunteer on your club page using our ‘Volunteer Skills’ feature, then promoting your page through social media.
Can Join In help promote our club or event through social media?
Yes, we can! Please tweet us at @joininuk with details of your volunteer needs and/or club event, and the link to your club page, and we’ll do our best to retweet you. You can also like Join In on Facebook and tag us in the same message.
If you need a lot of volunteers urgently, then please send us an email to firstname.lastname@example.org to let us know and we will try our best to support you.
We’re a charity running a sport event and need lots of volunteers. Can you help?
If your event needs particularly large numbers of volunteers (such as 50+ or 100+) and you would like wider support from Join In, please email email@example.com and tell us more. We’ll be in touch to see what we can do to help.
What can a Join In Local Leader do for our club?
Local Leaders are network of 250 (so far!) passionate sport volunteers acting as Join In’s feet on the ground across the UK. They work closely with their local clubs, volunteers and other organisations to build relationships and to strengthen sports volunteering in their communities.
Local Leaders can help you to recruit and retain volunteers at your club, give advice on using the Join In website, support upcoming events and much more.
Our Local Leaders are volunteers themselves, so may not be able to reply to you instantly. Also, we don’t yet have Local Leaders in every area of the UK, in which case Join In HQ will step in.
I’ve forgotten our club’s username and/or password – how can I edit our page?
If you know the email address your club’s page is linked to but have lost your password, please follow the instructions on our ‘forgot your password’ page. An email will be sent to your inbox with a link to your password.
If you are unsure which email address your club’s page is registered under, please email firstname.lastname@example.org. Make your subject ‘Forgotten login details’ and tell us your club’s name and address. We’ll find your details and let you know your login address and new password.
We haven’t heard from any volunteers through our club page – what should I do now?
You could also update your club page to help you stand out in prospective volunteers’ searches – read our top tips and good examples to make the most of your page.
Share your club page on social media to spread the word. You can also get in touch with our Local Leaders and ask if they can help your search.
I used the ‘contact a Local Leader’ form but haven’t heard back – what should I do?
Please be patient with our Local Leaders – they are volunteers themselves and fit their Join In duties around busy lives. If you don’t hear anything after one month then please contact us through email@example.com.
The Join In HQ team follows up on all messages sent by clubs to our Local Leaders. If we find they have been unable to get in touch, we will contact you directly to see how we can help.
We don’t need volunteers – how do I delete our account?
If you don’t need volunteers right now but may in future, consider keeping your club page but updating it to let potential volunteers know.
We’ve worked on a new feature on our website which allows you to temporarily hide your club page (see above). It won’t show up in searches while hidden, and you’ll be able to quickly and easily switch it to ‘show’ again when you are looking for volunteers.
If you definitely don’t need or want volunteers through Join In, delete your page by logging into your account and clicking on ‘delete my profile’. On the next page, confirm that you want us to delete your page and it’ll be removed from the site. Your club’s registered email address will also be removed from our mailing list.
If you’ve forgotten your password or login details, there’s a question above to help you track them down.
The answer to my question isn’t here – how can I ask you directly?
Please email firstname.lastname@example.org and we’ll reply as soon as possible.